Interactive Program Guide

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EBS Alumni Breakfast (by invitation only) Topic: Breaks/Meals

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Room: Indian Paintbrush/Larkspur, Time Slot: 07:30 AM Mon 03/07/22

All current and former EBS students attending CBA LIVE are invited to join us for a gathering of alumni. Enjoy a delicious breakfast and take part in a discussion with our panelists, who will all share their stories of “How EBS Prepared Me for the Next Challenge.” We hope to see you there!

Warm Welcome Breakfast Topic: Breaks/Meals

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Room: Wolff Ballroom A, Time Slot: 07:30 AM Mon 03/07/22

Start CBA LIVED off right with our Warm Welcome Breakfast! Get a jump on networking and meet some attendees at our opening breakfast sponsored by KPMG LLP. We hope to see you there!

Your Action Plan for Credit Reporting, Disputes & Increased Scrutiny Topic: Deep Dive Workshop

Room: Grand Oakes N/O, Time Slot: 08:00 AM Mon 03/07/22

Scrutiny on credit bureau furnishing, disputes handling, and complaints has greatly increased, again. Fines are back and members of Congress – and the new CFPB leadership in particular—have made big statements about credit bureau issues. The good news is the tools and techniques to get ahead of the renewed scrutiny are already here and this session will help you understand them.

Breakfast will be provided.

Pandemic Update: How Consumer Credit Behaviors Have Shifted and are New Loan Originations Demonstrating Increased Risk? Topic: Deep Dive Workshop

Room: Grand Oaks M, Time Slot: 08:00 AM Mon 03/07/22

Hear from Dr. Emre Sahingur on the latest data on consumer credit behaviors and performance. Learn about balances, delinquencies and other credit indicators. Gain an understanding of the differences by age group, risk tier and other benchmarking factors. Attendees also will see how pandemic trends like loan forbearances are faring.

Breakfast will be provided.

Driving Customer Value During Market Redefinition Topic: Deep Dive Workshop

Room: Grand Oaks L, Time Slot: 08:30 AM Mon 03/07/22

FI's are facing their first rising rate environment as the definition of market has swung from a geographic driven by branch share to a customer centric needs/affinity driven by analytics and marketing. Integrating consumer and digital attributes, FI's can effectively target their newly defined markets for HELOC sales and utilization as well as quality customer deposit balance retention and (if and when the deposit surplus ebbs) augmentation.

Securing the Value of your M&A Event, One Interaction at a Time Topic: Deep Dive Workshop

Room: Blue Bonnet/Dogwood, Time Slot: 08:30 AM Mon 03/07/22

The value of an M&A event often hinges on handling a thousand small, but significant, interactions with customers, employees and communities. From the initial announcement to the combining of systems and branches, everything must be perfect – execution, advance communications and in-the-moment responses – or that value could be at risk.

Elevated Economic Uncertainty Fueling Changes in Consumer Banking Topic: Deep Dive Workshop

Room: Begonia/Bottlebrush, Time Slot: 08:30 AM Mon 03/07/22

Join us to understand the macroeconomic factors impacting consumer behavior and banking. Learn the implications it has on the growing trend of people expecting “complete” safety via online interactions and banking on demand during this uncertain time.

Transformation of Digital Payments, Presented by Visa Topic: Deep Dive Workshop

Room: Grand Oaks K, Time Slot: 08:30 AM Mon 03/07/22

The customer payment experience has accelerated significantly over the last two years as consumers and businesses embraced digital. Visa is working with financial institutions and technology partners to offer products and solutions that meet customer expectations, while driving convenience and security. Learn how payments can be a catalyst for industry innovation and how financial institutions can benefit from this transformational period in commerce.

Economic Outlook Topic: Auto Finance

Room: Grand Oaks L, Time Slot: 09:30 AM Mon 03/07/22

Hear about economic trends that may impact the auto finance industry. In this session, you will learn:
- The impact of electric vehicles and the ability of manufacturers to meet consumer demand;
- The new direct to consumer models for buying cars; and
- How trends in inflation, consumer spending, and supply chain issues will impact your auto portfolio.

Post-Pandemic CFPB Part I: The Bureau’s Laser Focus on Housing Insecurity Topic: CFPB Forum

Room: Grand Oaks M, Time Slot: 09:30 AM Mon 03/07/22

Former Acting CFPB Director David Uejio messaged the Bureau’s priority of keeping consumers in their homes after the expiration of CARES Act protections, and with Director Rohit Chopra now at the helm, the Bureau is poised to deliver on that promise. Hear about the Bureau’s focus on discrimination in all things housing, from home appraisals to mortgage origination to mortgage servicing.

In this session you will learn:
- Tips to avoid or mitigate appraisal bias;
- What to expect from supervisory examinations; and
- Tips to stay out of Enforcement’s crosshairs.

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